The player account engine behind every brand we run
A casino platform is the player account, wallet, bonus engine, and CRM every brand runs on. neoCore™ provides all four under one licence-ready stack: a 12-fiat, 20-crypto wallet, a bonus engine with 25+ mechanics, and an AI CRM that decides the next best action per player, per session.
neoCore · live architecture
99.99% uptimeGGR today
€68,960
Live sessions
3,204
Player Account
KYC · AML · segmentation
Wallet
12 fiat · 20 crypto · PSP routing
Bonus Engine
25+ mechanics · real time
AI CRM
Next-best-action · churn model
12+
brands running on neoCore
12 / 20
fiat currencies / cryptocurrencies
25+
bonus mechanics, live-editable
+37%
ARPU after AI segmentation
One player record, enforced everywhere
KYC/AML, entitlements, limits, and segmentation live at the account layer, so game clients, cashiers, and CRM tools cannot drift out of sync.
KYC & AML in one pass
Document, biometric, and PEP/sanctions checks orchestrated across 4 verification vendors with automatic vendor failover. Median pass time 41 seconds.
Multi-brand, multi-jurisdiction
Run unlimited brands from one tenant, each with its own licence, currency set, game catalogue, RG rules, and tax logic. Segregated ledgers, shared infrastructure.
Real-time segmentation
Every player carries 60+ live attributes (LTV, churn risk, deposit velocity, game affinity) recomputed on every event.
Limits that hold under load
Deposit, loss, wager, and session limits enforced at the ledger layer. A limit set in the app is a limit no downstream service can bypass.
40+ payment methods, priced and routed in real time
A single wallet API abstracts 12 fiat currencies, 20+ cryptocurrencies, and 40+ payment methods across cards, open banking, e-wallets, and on-chain rails. A routing engine scores every PSP by live approval rate, cost, and settlement speed, and picks the best path before the player sees a form.
- Instant payouts on 60% of withdrawal methods, sub-10-minute median on the rest
- Double-entry ledger with per-transaction reconciliation
- Automatic PSP failover: a declined route retries on the next-best rail in under 2 seconds
- On-chain settlement for crypto with configurable confirmation thresholds per asset
Real-time PSP routing
40+ methodsTrustly
EU · open banking
Nuvei
Global cards
Coinspaid
20 crypto rails
Skrill
EU / LatAm wallets
25+ mechanics, compiled to rules
From free spins to tiered wagering ladders, every mechanic is a configuration. Marketing builds and ships campaigns in minutes. The engine enforces eligibility, caps, and wagering at the ledger.
Every mechanic supports segment targeting, per-player caps, currency-aware conversion, and jurisdiction-specific wagering ceilings, configured once and enforced identically across all 12 brands on the network.
Bonus rule builder
BR-119 · draft
Trigger
Mechanic
Wagering requirement
Compiled rule
On First deposit, grant Cashback with 35x bonus, scoped by segment, capped per player, live in production instantly, with no release window.
A model that decides the next action
Every session is scored for churn risk, offer affinity, and lifetime-value trajectory. The engine picks one action per player (a message, a bonus, a limit prompt, or nothing) and journeys re-route as behaviour changes.
Live segments
60+ behavioural attributes recomputed on every event.
Adaptive journeys
Multi-step campaigns that branch on real-time response.
Churn prediction
72-hour-ahead churn scoring feeds retention offers before a player goes quiet.
Channel orchestration
Push, email, SMS, and in-app coordinated by one send-time and frequency model.
Campaign lift · trailing 90 days, network average
Your team logs in and knows what to do next
Every player, transaction, bonus, and campaign above rolls up into one operator console: real-time streams, role-based access, and an AI copilot that proposes fixes.
One console, every brand
Switch brand, currency, and jurisdiction without switching tools or logging in again.
AI copilot
Surfaces anomalies (a losing bonus, a stalled PSP route) with a one-click fix.
Real-time reporting
GGR, NGR, hold %, ARPU, and cohort retention stream live.
Compliance built into the ledger
Limits, reality checks, and exclusion registers are enforced at the transaction layer across every brand, with an AI risk model that flags harm signals before they become complaints.
Reality checks & session limits
Configurable pop-ups at brand or jurisdiction level, enforced ledger-side, with cool-off and take-a-break flows that survive app switches.
Self-exclusion registers
Native integration with GAMSTOP, Spelpaus, ARJEL, and national RG registers, cross-checked on registration and on every login.
AI risk-of-harm scoring
A behavioural model trained on deposit acceleration, chasing patterns, and session-length drift flags at-risk players before a complaint is filed.
Auditable interventions
Every prompt, limit change, and exclusion is logged with a timestamp, model score, and outcome, exportable for regulator review in one click.
Built to carry network-scale load, priced for one brand
neoCore runs as horizontally sharded services across multiple regions, so a traffic spike on one brand never degrades another. Your SLA is contractual.
Platform specification
Multi-region
Active-active clusters in EU and North America.
Elastic wallet
Horizontally sharded ledger, no single point of contention.
Modular services
PAM, wallet, bonus and CRM scale independently.
Zero-trust network
mTLS between every internal service, no implicit trust.
Casino platform questions
Yes. The wallet, bonus engine, and AI CRM each expose standalone REST and WebSocket APIs and can sit behind an existing player account layer or replace it. Most operators migrate module by module with zero downtime.
Get a migration plan for your brand list
A 45-minute session with a solutions architect: your brands, your jurisdictions, your payment mix, and a live walkthrough of neoCore running your data.